Patients across North Yorkshire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across North Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. The Friary Surgery - Richmond
There were 275 survey forms sent out to patients at The Friary Surgery in Richmond, and the response rate was 45%. 69% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
14. Esk Valley Medical Practice - Egton
There were 239 survey forms sent out to patients at Esk Valley Medical Practice in Egton, and the response rate was 41%. 68% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. | Google Maps
15. Pocklington Group Practice - Pocklington
There were 252 survey forms sent out to patients at Pocklington Group Practice in Pocklington, and the response rate was 40%. 67% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
16. Beech House Surgery - Knaresborough
There were 280 survey forms sent out to patients at Beech House Surgery in Knaresborough, and the response rate was 38%. 66% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps