Patients across North Yorkshire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across North Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Stillington Surgery - Stillington
There were 243 survey forms sent out to patients at Stillington Surgery in Stillington, and the response rate was 55%. 73% of patients said the reception team was ‘very helpful’, while 27% said they found the team ‘fairly helpful’. | Google Maps
10. Terrington Surgery - Terrington, York
There were 231 survey forms sent out to patients at Terrington Surgery in Terrington, York, and the response rate was 52%. 72% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps
11. Dr Akester Partners - Masham, Ripon
There were 248 survey forms sent out to patients at Dr Akester Partners in Masham, Ripon, and the response rate was 45%. 70% of patients said the reception team was ‘very helpful’, while 27% said they found the team ‘fairly helpful’. | Google Maps
12. Staithes Surgery - Staithes, Saltburn-By-The-Sea
There were 243 survey forms sent out to patients at Staithes Surgery in Staithes, Saltburn-By-The-Sea, and the response rate was 41%. 70% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps