Patients across North Yorkshire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across North Yorkshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
17. Ayton & Snainton Medical Practice - West Ayton, Scarborough
There were 250 survey forms sent out to patients at Ayton & Snainton Medical Practice in West Ayton, Scarborough, and the response rate was 45%. 66% of patients said the reception team was ‘very helpful’, while 32% said they found the team ‘fairly helpful’. | Google Maps
18. Hunmanby Surgery - Hunmanby, Filey
There were 264 survey forms sent out to patients at Hunmanby Surgery in Hunmanby, Filey, and the response rate was 45%. 65% of patients said the reception team was ‘very helpful’, while 21% said they found the team ‘fairly helpful’. | Google Maps
19. Sherburn Surgery - Sherburn, Malton
There were 274 survey forms sent out to patients at Sherburn Surgery in Sherburn, Malton, and the response rate was 37%. 64% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps
20. Great Ayton Surgery - Great Ayton, Middlesbrough
There were 243 survey forms sent out to patients at Great Ayton Surgery in Great Ayton, Middlesbrough, and the response rate was 50%. 63% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps