Harrogate Wetherspoons unveils reopening measures to keep customers safe

JD Wetherspoon has drawn up plans to ensure that its staff and customers are safe before its pubs reopen - including in Harrogate and Knaresborough.

Monday, 25th May 2020, 4:53 pm
Updated Monday, 25th May 2020, 4:54 pm
Extensive social distancing and safety measures are ready for customers - JD Wetherspoon's Winter Gardens bar in Harrogate.

The company, which has one pub in Harrogate, The Winter Gardens in the magnificent Royal Baths on Parliament Street, says it will reopen when it has the official go-ahead from the Government.

An extensive list of new social distancing measures developed by Wetherspoon's in line with Government guidance will result in the employment of two full time staff per pub, slightly more for bigger pubs, who will regularly clean surfaces and touch points throughout the pubs.

Wetherspoon's says it has also undertaken extensive employee consultation and has also consulted with many of its suppliers and contractors, as well as referring to UK Hospitality guidelines.

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The new measures in Wetherspoon's pubs include:

The Winter Gardens will have screens at the till point, as will the Knaresborough Wetherspoon's - The Crown Inn in the High Street.

There will also be screens to create seating areas where it is not possible to separate the tables to the social distancing requirement.

Wetherspoon will provide gloves, masks and protective eyewear.

Employees can elect whether to wear them or not, subject to government guidelines.

There will be an average ten hand sanitiser dispensers around the pub, including at the entrance for customers and staff to use.

Every employee will need to complete and sign a daily health assessment questionnaire to confirm that they are fit to work.

This will include having their temperature taken using a digital thermometer.

Dedicated staff will monitor the pub at all times in order to maintain social distancing standards and there will be a member of staff on the door at peak times.

The pub will use one entrance with a separate exit door where possible.

Customer entry and exit will be marked out by floor stickers and/or barriers and there will be clear printed information providing guidance to customers as they enter the pub.

The pub will have a member of staff working full time (two staff per pub to cover all opening hours) to sanitise all the contact points during opening hours.

These will include door handles, allergen information screens, card payment machines and hand rails.

Customers will be asked to use the Wetherspoon order and pay app, wherever possible, or pay at the bar using a credit/debit card and contactless, although cash will be accepted.

Becky Teale, manager at The Winter Gardens, said: “At present the government have not confirmed any reopening date for pubs.

“However, it is important that we are prepared for any announcement.

“We have spent a number of weeks consulting with staff who work in our pubs, as well as area managers in order to draw up our plans.

“The safety of staff and customers is paramount.”

Other new measures at Wetherspoon's pubs include:

In future staff will hand over all drinks holding the base of the glass and when ordered by the app they will be delivered to the table on a tray and placed on the table using the base of the glass.

Food will be delivered to the table by a member of floor staff.

The pub will also offer a slightly reduced menu and will provide sachets (ketchup, mayonnaise, salt pepper etc), rather than their usual condiment bottles.

It will be open its usual opening hours.

All staff will receive a full briefing and training on the new way of running the pub.

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