Granby Rose Care Home in Harrogate records 95 per cent rating in its 2024 customer satisfaction survey

Residents and their family members were asked questions spanning key elements of care home life including the standard of care, the team, food and dining, activities programme and home cleanliness as well as overall satisfaction with the service.

The highest scores were recorded in categories relating to relationships between team members, residents and their relatives. These included demonstrating kindness, respect, friendliness and approachability, as well as the positive atmosphere in the care home.

100 per cent of respondents agreed that team members are friendly and approachable, that they are treated with kindness, dignity and respect and that the team working at the home is responsive.

100 per cent also said that they are satisfied with the variety of activities on offer and that the menu offers a good variety of food.

91 per cent said that they or their relatives are happy living at the care home and that the quality of communication from and with the home is of a good standard.

Comments from those surveyed, included:

“Excellent communication with family and compassionate care of residents.”

“Carers are amazing and the nurses keep me well informed of my relative’s health.”

“Staff create a homely, more personal environment and act on any concerns family members may have.”

The care home’s manager, Victoria Longmuir, said: “I couldn’t be prouder of the whole team at Granby Rose, who are so passionate about their work.

"Receiving such great feedback shows we are making a positive difference and enriching the lives of our residents.”

Granby Rose Care Home is in Highgate Park, Harrogate, and provides nursing dementia, palliative and respite care. The home is rated “Good” by the Care Quality Commission (CQC).