Knaresborough independent optician wins Customer Service Excellence award at SightCare Awards 2026

Yorkshire Eyewear, located on Market Place, has won the Customer Service Excellence award in recognition of its outstanding patient care.

The SightCare Awards brought together independent practices, suppliers, and industry professionals from across the United Kingdom to celebrate excellence in eye care.

The Customer Service Excellence award celebrates excellence across independent optics and recognises practices delivering exceptional standards of service and patient experience.

Yorkshire Eyewear was praised by judges for its consistently high standard of personalised service and its dedication to going above and beyond for patients at every stage of their journey.

The judges said: “Yorkshire Eyewear stood out for delivering truly exceptional, personalised service at every stage of the patient journey.

"From thoughtful touches to going above and beyond in complex situations, their commitment to care creates lasting relationships and an outstanding patient experience.”

This recognition highlights the practice’s continued commitment to providing patient-centred eye care and building long-term relationships within the local community.

Speaking following the win, the team at Yorkshire Eyewear said they were delighted to receive the award, describing it as a proud moment for the whole practice and a reflection of the care and attention delivered by every member of staff.

A spokesperson at Yorkshire Eyewear said: “Customer service has remained a core focus for the practice, with an emphasis on creating a welcoming environment, taking time to understand individual needs, and ensuring every patient receives a tailored and supportive experience.”

In addition to the Knaresborough practice, Yorkshire Eyewear also serves patients from its East Yorkshire location in Howden.

For more information about Yorkshire Eyewear, visit https://www.yorkshireeyewear.co.uk/