Train station barriers in Harrogate: Modern rail services or ‘a real nuisance?’

Northern have claimed they have received no reports of problems since their barriers were brought into service

Northern have claimed they have received no reports of problems since their barriers were brought into service

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Commuters and visitors have given a mixed verdict on  the introduction of ticket barriers at Harrogate Railway Station.

Northern have claimed they have received no reports of problems since their barriers were brought into service on Monday, March 27.

Beatrize Castille

Beatrize Castille

For some however a journey to the station can come to a slow halt if passengers have difficulties at the barriers.

Passenger Tammy Cairns said: “I have to come into Harrogate when I commute to work and it is a real nuisance. I have a season pass and it constantly is not working at the barriers and the staff make me go through the whole process of swiping it over and over again.

“In Leeds there are always people who will help you get through or direct you somewhere to buy a ticket. In Harrogate the people at the station will help but it is only if they recognise you and that they may just swipe you in.”

However the experience does not seem to be universal. Some regular commuters have said that while they are sometimes held up, the barriers do not represent a problem for their daily commute.

Laura Ricaud

Laura Ricaud

Beatrize Castille said: “No real problems so far with them, I just use my tickets and I get straight through.

“There have been mornings where it is a bit slow but the staff seem to be managing.”

Lisa Cole said: “I have not really got a problem with the barriers, I was on holiday when they were first introduced and came back to them as well.

“I just use my phone and it seems to always work for me. I think it may be a problem for anyone who has not used them before.

Lisa Coles

Lisa Coles

“On the one occasion I had a problem someone came around and helped me.”

Regular visitors to the area have added the waits that can occur are not as busy when compared to other stations.

Laura Ricaud said: “The system at the station is fine compared to bigger stations like in Leeds or London. I come into Harrogate about once a week to visit and it is not really a problem for me.”

A spokesperson for Northern said: “We introduced the train tickets barriers on the 27 March and we have received no reports of problems so far.

Tammy Cairns

Tammy Cairns

“They are part of a wider program, a more than £1 billion set of improvements which are being carried out on railway stations. The refurbishment of trains and updating timetables as part of our modernisation programme.

“Ticket barriers are part of this and also help protect the railway and the people using it. I am not suggesting this happens all the time in Harrogate but it protects those who pay from those who do not.

“It ensures that everyone pays a fare and does not create an unfair situation.”