Railway users this week may take the opportunity to have their say on services during an online forum.
East Coast’s forum is covering services and stations in Yorkshire, including between Harrogate and Horsforth.
The initiative comes weeks after the government announced the east coast mainline could be privatised by 2015, having been government-run since 2009.
The forum will be held between 12pm and 3pm on Tuesday, April 16 at www.talk.eastcoast.co.uk
East Coast managing director Karen Boswell said:
“We very much hope that our customers and stakeholders in Yorkshire will join the forum so we can hear first hand what we do well now and where we could do better.
“Each forum is a great opportunity to communicate directly with our customers.
“Questions and suggestions will receive a response from the most appropriate director or senior manager.”
Ms Boswell continued: “Comments made at previous forums have helped us to make real improvements to the East Coast service.
“So our customers have the chance to help us continue these improvements.
“We hope many of our customers and stakeholders will take the opportunity to give us their views.”
The website will be available minutes before the live forum begins.
To login as a new user, click register, complete a simple registration page with your username, email address and a password between 6 and 30 characters in length.
Enter the confirmation code requested and join the debate by posting a question.
Transport Secretary Patrick McLoughlin announced the start of a bidding process to win the franchise last month.
Announcing the privatisation plan, Mr McLoughlin said: “This programme is a major step in delivering tangible improvements to services.”
“Franchising has been a force for good in the story of Britain’s railways, transforming an industry that was in decline into one that today carries record numbers of passengers.”
The line stretches from London Kings Cross in the south to Aberdeen in the north. Harrogate is connected to the line by Leeds and York stations.
The bidding process is part of suggested improvements to the rail network, including the £500million Northern Hub programme, to enable more services between Manchester, Leeds and Bradford.