Letter: Yorkshire Water - Thanks where they are due

The repaired pothole  turning onto Hornbeam Park Avenue from  Hookstone Road (s)
The repaired pothole turning onto Hornbeam Park Avenue from Hookstone Road (s)
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For some months now, a sunken ironwork has been a hazard for motorists turning onto Hornbeam Park Avenue from Hookstone Road and has been progressively getting worse.

On December 29 I reported the hazard to NYCC through FixMyStreet. On December 31 NYCC replied to say that this problem was not their responsibility and suggested that I (but not, strangely, NYCC in whose road the hazard lay) should report the matter to Yorkshire Water.

I did this that day through YW’s website and, that afternoon, received a phone call from a very helpful lady at YW who said that an engineer would attend the next day (New Year’s Day - a Bank Holiday, of course) to remedy the problem. When I next used the road on the morning of January 2 the problem had been fixed, as the ‘before and after’ photos show (I wonder whether the markings on the repair suggest that this is a temporary fix pending more substantial repairs).

Yorkshire Water’s amazing response contrasts markedly with the 10 months it took NYCC to repair a worse pothole in Margaret Road last year!

On a more positive note, though, it was nice to see Don Mackenzie interviewed on Look North about NYCC’s new pothole-fixing process, which he said should reduce the time needed to fix potholes from an average of 45 minutes to around three-four minutes.

Let us hope that this heralds a start on the monumental task of repairing Harrogate’s roads.

Dr Roger Litton

Florence Road, Harrogate