Letter: Yorkshire Water - Thanks where they are due

The repaired pothole  turning onto Hornbeam Park Avenue from  Hookstone Road (s)
The repaired pothole turning onto Hornbeam Park Avenue from Hookstone Road (s)

For some months now, a sunken ironwork has been a hazard for motorists turning onto Hornbeam Park Avenue from Hookstone Road and has been progressively getting worse.

On December 29 I reported the hazard to NYCC through FixMyStreet. On December 31 NYCC replied to say that this problem was not their responsibility and suggested that I (but not, strangely, NYCC in whose road the hazard lay) should report the matter to Yorkshire Water.

I did this that day through YW’s website and, that afternoon, received a phone call from a very helpful lady at YW who said that an engineer would attend the next day (New Year’s Day - a Bank Holiday, of course) to remedy the problem. When I next used the road on the morning of January 2 the problem had been fixed, as the ‘before and after’ photos show (I wonder whether the markings on the repair suggest that this is a temporary fix pending more substantial repairs).

Yorkshire Water’s amazing response contrasts markedly with the 10 months it took NYCC to repair a worse pothole in Margaret Road last year!

On a more positive note, though, it was nice to see Don Mackenzie interviewed on Look North about NYCC’s new pothole-fixing process, which he said should reduce the time needed to fix potholes from an average of 45 minutes to around three-four minutes.

Let us hope that this heralds a start on the monumental task of repairing Harrogate’s roads.

Dr Roger Litton

Florence Road, Harrogate