Andrew Jones visited Harrogate Post Office on to see how the team there are working hard to offer customers the best possible service this Christmas.
To make it as easy as possible for customers to access services Harrogate Post Office, on Cambridge Road, has extended its opening hours until Monday from 8.30am to 6pm weekdays and 9am to 5.30pm on Saturday – an extra 22 hours over the Christmas build-up.
Richard Stone, branch manager said: “We know Christmas is an extremely busy time for our customers.
“We’d like to help make this Christmas as special and stress free as possible for them by having extra Christmas helpers in the branch on our busiest days, and also by offering longer opening hours to make it as easy as possible for customers to visit us.”
Mr Jones, during his visit, said: “I’m pleased to see that the team at Harrogate branch are pulling out all the stops to serve the extra customers which will visit the branch over the coming weeks. With the branch opening earlier and closing later from Monday to Friday I’m sure that people in the area will welcome the extended opening hours on offer during the festive season.”
The Post Office is currently undertaking a multi-million pound investment programme in its branch network – the largest in the history of the Post Office. With over 6,000 branches being modernised over the next three years, many of these branches will offer substantially longer opening hours, including Saturday and Sunday opening.
The Post Office, now independent of Royal Mail, is the largest retail network in the UK, with more 11,500 branches. It is also one of the fastest growing financial services companies with over three million customers.
Deals with banks and building societies now mean that over 80 per cent (95 per cent from spring 2013) of all UK personal current accounts are accessible at Post Office branches.