Mobile phone signal disappeared from parts of Nidderdale for 48 hours last lat week, just two months after a similar incident saw phone users cut off in Nidderdale.
Phone company O2’s transmitter on the Heyshaw’s TV mast went out of service at around 12.30pm on Wednesday, January 23, and reception did not return for mobile phones in the area until two days later.
Glassshouses resident Duncan Gillies, 72, lost signal to the phone he relies on.
“I am a carer for my wife, and when I do manage to get away for a bit the mobile phone is vital to keep in touch with my wife and with social services,” he said.
“Without it, I worry whether everything is alright. I have to find a phone box, and there aren’t many around any more.”
The company have confirmed a problem with Heyshaw’s TV mast was behind the los of service, and apologised to customers.
A spokesman said: “A mast in the Pateley Bridge area was temporarily out of service for approximately 48 hours last week.
This was due to a damaged piece of cabling which was replaced by our engineering team and third-party supplier. Service was fully restored on Friday, January 25 and we’d like to apologise to our customers who were affected during this time.”
In December, Orange mobile phone customers in Nidderdale found themselves cut off after the company apparently decommissioned their transmitter on the Heyshaws mast and pulled the plug on signal in the dale.
An Orange spokesman said the company was still looking into singal problems in the Nidderdale area.