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Phone signal returns after ‘Dale outcry

Approaching Heyshaws Moors, where a TV mast also supports mobile phone transmitters for EE and O2 networks.

Approaching Heyshaws Moors, where a TV mast also supports mobile phone transmitters for EE and O2 networks.

A mobile phone company has reinstated a transitter in Nidderdale after an outcry from customers left cut off in the area.

Orange decommissioned their transmitter on Heyshaws TV mast in November after the company merged with mobile phone provider T Mobile to become EE.

But after Nidderdale customers complained signal had disappeared in the dale, leaving their phones all but useless, the company reinstated the Heyshaws transmitter.

An EE spokesman said: “With the merger of the Orange and T-Mobile networks, there are some sites around the UK that are now covered by masts that essentially offer the same service to the same customers. “In some locations where this is the case we are removing duplicate masts, as part of a UK-wide network optimisation program.

“In this case, our research indicated that two masts covered the same area. However, after switching off a duplicate mast, we found that some customers were affected. We restored the mast in mid-December, and full coverage has resumed. We are currently reviewing the site to ensure any future changes have minimal impact on customers.”

Residents who use the O2 mobile network also suffered in late January when the company’s transmitter on the same Heyshaw’s TV mast stopped working for 48 hours.

Customers were left with no signal across the Dale while engineers worked to fix the problem, before service resumed on Friday, January 25.

 

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