Fury as phone lines cut off for four weeks

The junction of Main Street and Beech Close in Farnham.  (120510M2b)

The junction of Main Street and Beech Close in Farnham. (120510M2b)

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An outraged pensioner has branded BT “irresponsible” and “careless” after homes in Farnham were left without a phone for four weeks.

The communications giant repeatedly gave out the wrong information, said 70-year-old Malcolm Staveley, and failed to check on those it had left isolated and vulnerable.

What’s more, said the retired scientist from Beech Close, it has twice apologised for his mother’s problems - despite being told that she died 12 years ago.

 

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