Residents of Derwent Road in Starbeck, Harrogate have critisised BT after they were left with faulty telephone lines for over four weeks.
Ralph Lindley said he first started to notice the problems over the Easter weekend.
He said: “At first it was just interference on the line but some days it has been down all together.
“I have a mobile telephone and use the internet but not everyone on this street does.”
The daughter of one resident who did not wish to be named said: “My mother is 95-years-old and I usually call her every day for a chat but I haven’t been able to do that.
She added: “It’s her sister’s birthday soon and she might not be able to speak to her, those little things matter.
“When you are elderly, your phone is a lifeline, it offers a little bit of comfort.”
Mr Lindley said: “The problem was only resolved after I spoke about it on Stray FM, within two days BT workmen turned up to fix it.
“It’s bad that that is what it takes to get things done.”
A spokesperson for BT said: “We are very sorry for the inconvenience caused by the loss of phone service. Exploratory excavations failed to locate the fault but a decision was made to feed a new cable to those affected.”